Names are so powerful. When I was nervous at my gal bladder ultrasound, the technician's name was Holly. There was tremendous comfort in that for me. Then when I went for my chest x-ray, the technician's name was Sarah and I also felt comfort at the knowledge of that connection to her.
It's interesting to me as to why names matter so much. Something about "thank you Sarah" is so much more heartfelt than "thabbd
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